Meet a Happy Space client, Sarah Garner of Retykle
Every month we feature one of our amazing clients. It’s one of my very favorite parts of being a professional organizer: meeting and working with ambitious, creative women doing interesting work in Hong Kong.
Everyone has their own reason for getting our help. Hear in their own words about their experience getting organized with us.
Meet Sarah
Meet Sarah Garner, founder of Retykle, the leading resale platform for kids in Asia. Their mission is to make trading high quality -re-loved items as easy and convenient as buying new.
I first came across Sarah and Retykle shortly after having my daughter in 2018. The platform was recommended by a friend. After I realized how quickly babies outgrow clothes, I began using Retykle more and more - both for re-selling and purchasing lightly worn pre-loved items. I have been hooked ever since.
So when we had the opportunity to help get their shop and warehouse more organized, I jumped at the opportunity!
Why did you decide to hire us?
When we hired the Happy Space Co., we had been operating for about five years. We have very intense operations in terms of all the processes and touch-points that go into making Retykle the service that it is and we are constantly growing. At that point we had a new office space and we hadn’t gotten our physical space in order upon growing. Although our operations processes are very organized, we really wanted to organize our physical environment to match our ops processes.
We hired Nassim to create repeatable spaces (i.e. systems) within our operations team and throughout our office, areas that would be easy to maintain and promote great habits for the operations team.
Like many of Nassim’s clients, we just never got to it. We consistently deprioritized getting organized because of the demands of our business, so some areas ended up being overlooked.
Within the operations space we really wanted to have uniform work spaces, have really efficient containers, optimize ergonomics, and optimize efficiency of space.
It was fantastic to have Nassim’s help to measure up, source the items that we needed and ultimately set up each station. They became new and improved in terms of the ergonomics and organizations of those work spaces.
What was the most surprising part of the process?
Nassim was still early on in her business (it was 2021) and it was clear that she was extremely efficient in sourcing, idea generation and ultimately every process was faster than anticipated. So don’t think about the time stamp; there is a tremendous amount that can be accomplished in a short amount of time.
How has the organization benefited you in your daily life?
Physical space organization can get deprioritized because of other business priorities. Also, personal priorities can get in the way too, pushing off tackling a pile up of something.
But organization of your physical space is also organization of your mind. It frees up mental space when you have an organized space. It is great for our team that everything is organized and we have easy-to-maintain systems around the office.
Do you have any current promotions or events coming up?
We always have our new Retylker discount (“NEWRETYKLER”) which is a 10% off discount (www.retykle.com). We also have pop up throughout the year and we are very excited to welcome new and existing Retyklers to join there.
Recently, during a podcast interview for Good Business, Sarah mentioned that we had helped her team organize their office and warehouse space. She said, “I truly think it’s life changing what [the Happy Space Co.] does. I think having an organized space - a system-oriented space - all of us can really benefit from it. I think their service is underrated in terms of the impact.”
Thank you, Sarah, for the opportunity to play a tiny part in the operations of a business that is changing the world for the better!
You can learn more about our organizing process